پایان نامه به کارگیری حافظه سازمانی در پالایش معماری سازمان

فهرست و منابع پایان نامه به کارگیری حافظه سازمانی در پالایش معماری سازمان

فهرست:

چکیده ................................................................................................................. ١

فصل ۱ - مقدمه ...................................................................................................... ٤

۱-۱- طرح مسئله ................................................................................................ ٤

۱-۲- معرفی فضای راه حل .................................................................................... ٦

۱-۳- محدوده تحقیق ............................................................................................ ٨

۱-۴- ساختار پایان نامه ........................................................................................١٠

فصل ۲ - ادبیات تحقیق ...........................................................................................١١

۲-۱- سازمان (Enterprise) ...................................................................................١١

۲-۲- دانش سازمانی (Enterprise Knowledge) ..........................................................١٣

۲-۳- مدیریت دانش (Knowledge Management-KM)................................................١٤

۲-۴- داده ، اطلاعات ، دانش ...................................................................................١٥

۲-۵- انواع دانش ................................................................................................١٥

۲-۵-۱ دانش ضمنی و دانش صریح ......................................................................١٦

۲-۵-۲ دانش خبری ، رویه ای و اکتشافی .................................................................١٦

۲-۵-۳ دانش فردی و دانش گروهی ......................................................................١٧

۲-۶- حافظه سازمانی (Organisational Memory-OM).................................................١٨

۲-۷- مدل سازی حافظه سازمانی .............................................................................٢١

۲-۸- هستان شناسی (Ontology)..............................................................................٢٥

 ه

۲-۹- مدل سازی سازمانی مبتنی بر هستان شناسی ..........................................................٢٨

۲-۱۰- هستان شناسی سازمانی مرکزی .......................................................................٣٢

۲-۱۱- معماری (Architecture) .............................................................................٣٥

۲-۱۲- معماری سازمانی (Enterprise Architecture)  ...................................................٣٥

۲-۱۳- چهار دیدگاه معماری سازمانی .......................................................................٣٧

۲-۱۴- مدل سازی سازمان (Enterprise Modeling).......................................................٣٩

۲-۱۵- فرآیند حرفه (Business Process)..................................................................٤٠

۲-۱۶- مدل سازی فرآیند حرفه (Business Process Modeling) ......................................٤١

۲-۱۷- مدیریت فرآیند حرفه (Business Process Management)....................................٤٢

۲-۱۸- وظیفه (Task) ..........................................................................................٤٢

 ٤٣............................................................................................. TopicMap-۱۹-۲

۲-۲۰- جمع بندی ...............................................................................................٤٤

فصل ۳ - مروری بر فعالیت های انجام شده در زمینه حافظه های سازمانی .................................٤٦

۳-۱- معرفی چند پروژه کاربردی در زمینه مدیریت دانش و حافظه های سازمانی ....................٤٨

۳-۱-۱ پروژه KnowMore ................................................................................٤٨

٣-١-٢ پروژه FRODO ....................................................................................٥٢

٣-١-٣ پروژه CORDE ....................................................................................٥٤

۳-۲ جمع بندی ...................................................................................................٥٦

فصل ۴ - بازشناسی حافظه سازمانی با استفاده از هستان شناسی ..............................................٥٨

۴-۱- تعریف تحقیق ............................................................................................٥٨

۴-۲- انواع هستان شناسی های لازم ...........................................................................٦٠

۴-۳- اتخاذ یک روش پیش گیرانه در تقسیم وظایف ......................................................٦٤

٤-٣-١ ایجاد هستان شناسی سازمان .......................................................................٦٥

٤-٣-٢ ایجاد هستان شناسی دامنه ..........................................................................٦٦

٤-٣-٣ ایجاد هستان شناسی اطلاعات .....................................................................٦٦

٤-٣-٤ ایجاد هستان شناسی حافظه سازمانی ..............................................................٦٧

٤-٣-٥ ایجاد هستان شناسی حرفه .........................................................................٦٨

۴-۳-۶ شکستن فرآیندحرفه به زیر فرآیندها ............................................................٧١

۴-۳-۷ تشخیص فعالیت ها.وظایف مبتنی بر دانش هر زیرفرآیند .....................................٧٢

۴-۳-۸ تعیین انواع دانش لازم برای انجام هر فعالیت و وزن دهی دقیق به آن ها....................٧٣

۴-۳-۹ تهیه پروفایل علمی - تخصصی پرسنل سازمان .................................................٧٤

۴-۳-۱۰ امتیازدهی به پروفایل پرسنل و انتخاب مناسب ترین افراد جهت انجام هر وظیفه .......٧٧

۴-۴- برگشت تجارب و نقطه نظرها .........................................................................٧٧

۴-۴-۱ روش جمع آوری فعالانه تجارب .................................................................٧٨

۴-۴-۲ روش جمع آوری انفعالی تجارب .................................................................٧٩

۴-۵ جمع بندی ...................................................................................................٨٣

فصل ۵ – مطالعه موردی ...........................................................................................٨٦

۵-۱- مورد مطالعاتی اول - سازمان میراث فرهنگی و گردشگری ........................................٨٦

٥-١-١ دلایل انتخاب مورد مطالعاتی .....................................................................٨٧

٥-١-٢ اعمال روش ...  ....................................................................................٨٧

٥-١-٣ جمع بندی و نتیجه ارزیابی مورد مطالعاتی اول ...............................................١٠٦

۵-۲- مورد مطالعاتی دوم - یک نمونه سازمان هدایت کننده صنعت ...................................١٠٩

۵-۳- مورد مطالعاتی سوم - یک نمونه سازمان هدایت کننده تجارت ..................................١١٤

۵-۴- جمع بندی ..............................................................................................١١٥

فصل ۶ - نتیجه گیری .............................................................................................١٢١

۶-۱- خلاصه تحقیق ..........................................................................................١٢١

۶-۲- معیارهای ارزیابی ......................................................................................١٢٤

۶-۳- معایب روش و ادامه کار..............................................................................١٢٦

 ١٢٧...........................................................................................................Abstract

مراجع ...............................................................................................................١٢٨

واژه نامه فارسی – انگلیسی ......................................................................................١٣٣

واژه نامه انگلیسی - فارسی ........................................................................................١٣٨

اختصارات ..........................................................................................................١٤٣

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        محمد رضا باطنی ، "توصیف ساختمان دستوری زبان فارسی "، انتشارات امیر کبیر، تهران ، چاپ پنجم ۱۳۷۳

٢        شرکت مهندسی و نرم افزاری گلستان ،"پروژه تدوین طرح جامع فناوری اطلاعات و ارتباطات سازمان میراث فرهنگی

و گردشگری - گزارش معماری وضع موجود"، ۱۳۸۴

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